PLEASE NOTE CHOICES MIND & BODY IS NOT A CRISIS SUPPORT SERVICE.
If you are in immediate danger call 000.
Dr Sonia Zammit is unable to provide crisis support between normal hours of work unless special arrangements have already been made.
Below are details of support services available based on the area of need. These services can also direct you to alternatives if you live outside of an organisation’s service region.
Also listed is details of crisis support services that are available 24 hours a day, 7 days a week.
Crisis Support - 24 Hours
Phone: 1300 224 636
Information and advice to help point you in the right direction for support.
24 hours a day, 7 days a week.
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Phone: 1800 858 858
Counselling, information and support for people struggling with and anyone affected by gambling.
24 hours a day, 7 days a week.
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Inner, Mid & North West Psychiatric Triage
Phone: 1300 874 243
Mental health emergency support service.
24 hours a day, 7 days a week.
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Phone: 1800 435 799
For Aboriginal & Torres Strait Islander men of all ages established to provide extra support during the coronavirus pandemic. Also provides support for relationships, stress, family violence, parenting issues, etc.
24 hours a day, 7 days a week
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Phone: 1300 659 467
Nationwide service providing 24/7 telephone and online counselling to people affected by suicide.
24 hours a day, 7 days a week.
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Child & Adolescent Community Mental Health Service
Phone: 1800 445 511 (under 15 years)
For youth – they will help to assess if you require urgent psychological intervention including a visit from the Crisis Assessment Team.
Mon-Fri: 9am-5pm
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Phone: 1800 959 563
The Victorian Aboriginal Health Service (VAHS) offers a free and confidential counselling service.
24 hours a day, 7 days a week.
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Phone: 1800 551 800
Counselling, information and referral services for children and young people. Families can also access support.
24 hours a day, 7 days a week.
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Phone: 03 9216 0444
Crisis care service for people 18 years and over who have recently (in the last 2 weeks) been sexually assaulted.
24 hours a day, 7 days a week.
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Phone: 1300 789 978
Support and counselling services for men.
24 hours a day, 7 days a week.
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Phone: 13 11 14
Crisis support and suicide prevention.
24 hours a day, 7 days a week.
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Phone: 1800 888 236
Drugs and alcohol support, referral and counselling.
24 hours day, 7 days a week.
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Phone: 13 22 89
Counselling and support for parents and carers.
24 hours a day, 7 days a week.
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Phone: 1300 651 251
Support for suicide and mental health difficulties – people at risk of suicide, concerned about someone at risk, bereaved by suicide.
24 hours a day, 7 days a week (online and video chat also available).
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Inner Urban East Psychiatric Triage
Phone: 1300 558 862
Mental health emergency support service.
24 hours a day, 7 days week
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Phone: 1800 806 292
After-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
5pm weeknights through to 9am (weekends and public hols included)
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Phone: 1300 660 068
For family and supports who are concerned about another person’s alcohol and other drug use.
24 hours a day, 7 days a week.
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Aboriginal & Torres Straight Islander
Victorian Aboriginal Health Service
Medical, dental, family, counselling, and community services.
Phone: 03 9419 3000
The Victorian Aboriginal Health Service (VAHS) offers a free and confidential counselling service 24 hours a day, 7 days a week.
Phone: 1800 959 563
Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People.
Phone: 08 9370 6336
Aged Care / Elderly Support
Wellbeing Clinic for Older Adults – Swinburne University
Face-to-face, group and telehealth counselling and support services.
Phone: 03 9214 8653
Alcohol/Substance Abuse (addiction)
Adult Drug and Alcohol Support
Melbourne’s North and West and Inner Metro Regions central intake
Phone: 1800 700 514
Drug and Alcohol Clinical Advisory Service (DACAS)
Specialist telephone consultancy service that is free of charge for health and welfare professionals.
Phone: 1800 812 804
Support for families and friends impacted by the effects of living with someone whose alcohol use is a problem.
Phone: 1300 222 222
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Free and confidential service that provides 24/7 support to people across Australia affected by alcohol or drug use.
Phone: 1800 888 236
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Not for profit, community organisation for people who use drugs.
PAMS service (Pharmacotherapy Advocacy Mediation & Support)
Phone: 1800 443 844
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Provide accessible evidence-based tools to help people manage addictive behaviours. Also provides support for family and friends.
Phone: 02 9373 5100
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Eastern Consortium Alcohol and Drug Services (ECADS)
Learning about alcohol and/or drug use and working out what to do.
Phone: 1800 778 278
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Alcohol and other drug online peer support community.
Phone: 1800 888 236
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Free Telephone counselling services. You can contact them, or a professional can refer you and quit line will call you. for information, strategies for quitting, referral information, and other tools including an app to assist with quitting.
Phone: 13 78 48
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Treatment, support and information about benzodiazepine dependency and withdrawal, anxiety, insomnia and depression.
Phone: 1300 273 266
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Monday to Friday, 9am to 9pm Help line for information and support, for family and carers of those with substance use and gambling issues.
Phone: 1300 660 068
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Youth Drug and Alcohol Advice (YoDAA)
YoDAA is Victoria’s Youth Drug and Alcohol Advice service. Whether you are a young person, or someone concerned, YoDAA provides access the information and support for young people, family, carers, workers and schools.
Phone: 1800 448 685
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Telephone counselling, online counselling or email support 24 hours a day, 7 days a week.
Phone: 1800 888 236
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Support for anyone affected by gambling.
Phone: 1800 858 858
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Youth Substance Alcohol Service (YSAS)
YSAS provides a range of programs and services for young people aged 12 to 21 years who are experiencing significant problems related to their alcohol or drug use.
Phone: 03 9415 8881
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Asylum Seekers / Refugees
Cabrini Asylum Seeker & Refugee Health Hub
The Cabrini Asylum Seeker and Refugee
Health Hub provides access
to a range of health services
for people seeking asylum
and newly arrived refugees.
Phone: 03 8388 7874
Carers
Action on Disability within Ethnic Communities (ADEC)
Specialists in supporting people from ethnic backgrounds and empowering people living with a disability or who are frail, their families and carers.
Phone: 1800 626 078
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Offers information, resources and access to support groups.
Phone: 1800 242 636
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Support groups, respite care, information, training and resources.
Phone: 1800 514 845
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Supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers.
Phone: 1300 554 660
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Family Violence & Assault
A national sexual and physical assault, counselling, and support line. For all clients including indigenous, linguistically diverse, youth, and disabled. For those who have been victims or are at risk of harm.
Phone: 1800 737 732
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Northern Healing and Recovery Program (NHARP)
Support for victim survivors of family violence and their children (0-18) and a range of services for adolescents who are using violence towards their parent, carer or siblings.
Phone: 03 9450 4700
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Victoria’s 24/7 family violence response centre providing support, information and accommodation for women and children fleeing family violence.
Phone: 1800 015 188
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Centre Against Sexual Assault (CASA)
Support for women, men, and children who are victims or survivors of sexual assault. They provide information, counselling, and referral support for recent and past sexual assault issues.
Phone: 1800 806 292
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A state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Phone: 1800 806 292
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No to Violence – Men’s Referral Service
For men who want assistance as perpetrators of violence. For partners, family and friends seeking support for male perpetrators.
Phone: 1300 766 491
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General legal information for young women in areas like relationships, housing and renting, and employment.
Phone: 1800 133 305
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Relationship related stress for individual, group and family counselling and referral options. The service includes support for family violence and aggression issues. Help is provided to individuals, families, victims, and perpetrators.
Phone: 1300 364 277
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Immigrant Women’s Domestic Violence Service
Specialist support for women who are immigrants and victims of family violence.
Phone: 07 3846 3490
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The Aboriginal Family Violence Prevention and Legal Service
Assistance to victims of family violence and sexual assault.
Phone: 1800 105 303
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A state-wide resource centre supporting workers and families to help stop family violence.
Phone: 03 8346 5266
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Gender Diversity
Offers a range of programs and support for LGBTIQ+ communities and their families.
Phone: 03 9663 6733
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Deliver community-led and culturally appropriate services that improve the health and wellbeing of LGBTI people living throughout Victoria, South Australia, and beyond.
Phone: 03 9865 6700
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Provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
Phone: 1800 184 527
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Free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond.
Phone: 1800 729 367
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Provides peer-driven support services for the LGBTIQA+ people, their families, allies and communities.
Phone: 03 9663 2474
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Grief
Australian Centre for Grief & Bereavement (ACGB)
Provides a statewide specialist bereavement service for individuals, children and families who need assistance following the death of someone close to them.
Phone: 1800 642 066
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The Mindful Moderate Eating Group (MMEG) is a low-cost group program for women who are experiencing difficulties controlling their eating behaviour.
Phone: 03 9214 5528
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The Compassionate Friends Victoria (TCFV)
Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause.
Phone: 03 9888 4944
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Telephone and online support, as well as in home counselling, if you are experiencing distress related to grief or loss including suicide.
Phone: 1300 845 745 (6am to midnight AEST)
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Eating Disorders
Body Image Eating Disorders Treatment and Recovery Service (BETRS)
The Body Image & Eating Disorders Treatment & Recovery Service (BETRS) is a collaborative partnership between the mental health programs of Austin Health and St Vincent’s Melbourne.
Phone: 03 9231 5718
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Support for eating disorders and body image issues.
Phone: 1800 334 673
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Help to connect those in Victoria who are affected by eating disorders with the services, people and hope they need for recovery.
Phone: 1300 550 236
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The Mindful Moderate Eating Group (MMEG) is a low-cost group program for women who are experiencing difficulties controlling their eating behaviour.
Phone: 03 9214 5528
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Homelessness
Melbourne Youth Support Service (MYSS)
A state-wide homelessness access point based at Front yard for people aged 16 to 24.
Phone: 03 9977 0078
Legal & Advocacy Services
Free and confidential legal service to anyone who has a lived experience of mental illness or involvement with the mental health system.
Phone: 03 9629 4422 or 1800 555 887 (free call from rural Victoria)
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For people with a lived experience of mental health or emotional challenges across all of Victoria, both in metro, rural and regional communities.
Phone: 03 9380 3900
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Providing an advice service for people with a disability or mental health difficulty.
Phone: 1300 309 337
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Help for Victorians for various legal problems – legal services, advice and information.
Phone: 1300 792 387
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To raise a complaint about a Victorian public organisation action or decision, the ombudsman can look into it, tell you what occurred, and whether it was reasonable or unreasonable.
Phone: 1800 806 314
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Mental Health & Recovery
Anxiety Disorders Association of Victoria
Help and support for anxiety and depression. Includes support groups, phone and online support, online resources and information.
Phone: 03 9853 8089
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Provides a range of evidence-based mental health resources. Free (or low-cost), publicly funded digital mental health programs and resources, ranging from apps, to crisis helplines, to self-guided online programs, brochures, factsheets, videos, webinars, modules.
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Support for people with a mental illness using a recovery approach. Includes community and residential based mental health support, NDIS services, housing and suicide prevention.
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Helpline is for people experiencing issues with their mental health and wellbeing. It provides support to individuals, families, friends and carers as well as professionals and the community.
Phone: 1300 111 500
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ARCVIC – Anxiety Recovery Centre Victoria
Provides information, workshops, resources, support groups, group programs, and helpline for various anxiety related disorders and OCD.
Phone: 1300 269 438 or 03 9830 0533
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Mental health services for young people aged 15 to 25 in the western and north-western regions of metropolitan Melbourne. Early intervention to young people with severe and/or complex mental illness.
Phone: 1800 888 320
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Face to Face, telephone, and online Counselling Support and referrals for Youth aged 12-25yo and concerned family and friends. They also provide support for issues related to study and work decisions.
Phone: 1800 650 890
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Children of Parents with a Mental Illness (COPMI)
Information and resources for children, grandparents and families.
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Digital mental health support for young people, their family and careers. self-help information, peer-support programs and referral tools to help young people be well and stay well.
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eheadspace is a confidential, free and secure space where young people 12 – 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.
Phone: 1800 650 890
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A digital mental health clinic for all Australians.
Phone: 1800 614 434
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SANE Australia is a national mental health charity making a real difference in the lives of people affected by complex mental health issues through support, research and advocacy.
Phone: 1800 187 263
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Personality Disorders
Counselling, information and referral that is tailored to meet each callers’ needs.
Phone: 13 22 89
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Spectrum – Personality Disorder Service
Provide specialised intensive assessment and treatment services for clients with particularly complex needs.
Phone: 03 8413 8750
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Suicide
Extensive range of online resources have been created to inform, inspire, educate and support people with a lived experience of suicide.
Phone: 1300 411 461
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Connection with peer companion who has a similar experience. For those who have lost someone to suicide, are caring for someone, have survived an attempt, or have been living with your own suicidal thoughts.
Phone: 1800 77 7337
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StandBy is Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide.
Phone: 1300 727 247
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Trauma
The Victorian Foundation for Survivors of Torture Inc, a specialist refugee trauma agency supporting survivors of torture and other traumatic events.
Phone: 03 9389 8900
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Trauma Recovery Network of Australia
The Trauma Recovery Network in Australia (and soon in New Zealand) exists to heal the hurt in our communities. They aim to connect professionals trained in EMDR Therapy and other trauma recovery methods to people in the community who have experienced trauma.
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If you have experienced childhood trauma, you can speak with a Blueknot Helpline trauma counsellor including for support and applications around national redress.
Phone: 1300 657 380
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Open Arms – Veterans and Families Counselling
Mental health support for Navy, Army and Air Force personnel, veterans (current and prior serving) and their families.
Phone: 1800 011 046
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The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT)
Has a list of agencies across Australia that provide support, advocacy and treatment.
Phone: 07 3391 6677